I'm working on a side project that identifies trending topics in tech support chat/email. Needless to say, it's quite difficult, and I am looking for additional reading or success stories on the subject.
Here are some articles that I have found pretty useful...
- http://www.cs.uccs.edu/~jkalita/work/reu/REUFinalPapers2010/Benhardus.pdf
- Honestly, this is the most useful. The others are on more advanced topics
- http://www1.cs.columbia.edu/~hila/papers/becker35-icwsm2011.pdf
- http://www.michael-noll.com/blog/2013/01/18/implementing-real-time-trending-topics-in-storm/
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